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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Halimah Price

August 15, 2025

1  out of  5
rating by Halimah Price
"After many years of being a multi policy customer, my family and I are choosing a different agent. Very disappointed in the unprofessional treatment and consideration given by Jamie and Arlena. Personally speaking, the underhanded way of doing business was the deal breaker. We expected better from the both of them after being such long term customers."
We responded:
"I am sorry you feel this way. For clarification, this review has to do with the cleaning business your Father owns and has nothing to do with insurance. The couple who cleaned for your Father stated they would not be working for him any longer. We did not ask them why, but we did ask if them if they could clean our office until we could find someone else. We have had Rafael cleaning our flower beds outside at the office for the last couple of years. They are already familiar with working with us. Our intentions were not vicious in any way. We just needed someone to clean our office. "
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Christian

August 2, 2025

5  out of  5
rating by Christian
"This office is great! They respond to me quick and are always real nice."
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Matt

July 24, 2025

5  out of  5
rating by Matt
"I have always had a great experience when I need to get information or help with my policies. Kade or Arlena can always help me out or find out how to do what I need! Thank you guys for how hard you work for us to keep things easy!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Cody

July 24, 2025

5  out of  5
rating by Cody
"This office is amazing!They are always friendly and help me out. Kade saved me money and has taken care of me each time I needed something done!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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brianna brown

June 4, 2025

1  out of  5
rating by brianna brown
"Do not return calls as promised and one of the staff has a terrible attitude."
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
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Jose Oliver Rivera

May 4, 2025

5  out of  5
rating by Jose Oliver Rivera
"I had the pleasure of working with Jaime and her team for my insurance needs, and I couldn't be happier with the service I received. From the moment I reached out, they were friendly, knowledgeable, and incredibly responsive. They took the time to understand my unique situation and provided tailored solutions that fit my requirements perfectly. It’s clear that they genuinely care about their clients. I highly recommend Jaime and her team for anyone looking for top-notch insurance service!"
We responded:
"Thank you so much for your review! We look forward to serving your needs! "
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mel cook

April 25, 2024

5  out of  5
rating by mel cook
"Only the best agents work at this state farm. Arlena Marshall is highly recommended."
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Cody Vaughan

January 27, 2024

5  out of  5
rating by Cody Vaughan
"Wonderful experience, Kade is transparent on how policies work and what would be most helpful for my own situation."
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Kristin Phelps

January 27, 2024

5  out of  5
rating by Kristin Phelps
"Highly recommend this agency! Customer service is top notch. Suzanne is so helpful and friendly. She’s always available to answer my questions and has taken care of our family for years. Trustworthy and reliable. Thanks for everything Suzanne!"
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Marsail

November 15, 2023

5  out of  5
rating by Marsail
"Always helpful"
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Mahaboob Kajamohideen

October 27, 2023

5  out of  5
rating by Mahaboob Kajamohideen
"Always professional, polite and answers all my insurance questions in a timely manner. Andy is wonderful."
We responded:
"Thank you for your feedback Mahaboob! We appreciate you!"
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John Glenn

September 6, 2023

5  out of  5
rating by John Glenn
"Always professional, polite and answers all my insurance questions in a timely manner. Arlena is wonderful."
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Debbie Carswell

July 25, 2023

5  out of  5
rating by Debbie Carswell
"She handles our insurance needs"
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HJ D

July 19, 2023

5  out of  5
rating by HJ D
"Exceptional service by everyone there. They are attentive and very professional. I moved to Nacogdoches from Dallas and I haven't been more impressed by any other company in Nacogdoches than this one."
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Melissa Morales

June 30, 2023

5  out of  5
rating by Melissa Morales
"I’m not the one to ever leave reviews on anything, but today I had to take my time to write down my AMAZING experience! I was helped by Lucero and she is honestly the sweetest and most understanding person ever. I work as a receptionist and I know phone calls are there left and right . But she made sure I was very well aware of my policies and answered all of my questions with all 20 calls I made out to her. Thank you so much for the great customer service."
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Nick Gardner

May 13, 2023

5  out of  5
rating by Nick Gardner
"The staff at Jamie Rodrigues office has always been fantastic. They are very helpful and super nice. We love doing business with them!"
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Jamie flores

April 12, 2023

5  out of  5
rating by Jamie flores
"Always great service"
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Derek Allen

March 12, 2023

5  out of  5
rating by Derek Allen
"Amazing"
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Steven Barker

January 24, 2023

5  out of  5
rating by Steven Barker
"Upfront and honest good customer service"
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Gentry Matlock

December 5, 2022

5  out of  5
rating by Gentry Matlock
"Suzanne thank you so much for your help. We can always depend on you."
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Morgan

November 11, 2022

5  out of  5
rating by Morgan
"We love this branch! They are always super helpful and great prices."
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Clayton Compton

September 6, 2022

5  out of  5
rating by Clayton Compton
"Alena McGuire helped me set up my Term Life Insurance through State Farm at Jamie Rodrigues‘s firm in Nacogdoches, TX. A lot of questions, but that is to be expected when signing up for life insurance. Alena was very professional and was able to get me a policy completely over email. Very thankful for this and now have peace of mind knowing my family will be taken care of. Thank you!"
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Colby Arnold

August 30, 2022

5  out of  5
rating by Colby Arnold
"Highly recommend this agency. Alena was extremely helpful in answering all the questions and concerns I had about my policy. Best customer service I’ve experienced while talking to different branches."
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Richard Grady

August 16, 2022

5  out of  5
rating by Richard Grady
"This office is excellent to do business with."
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Lex Strider

August 16, 2022

5  out of  5
rating by Lex Strider
"A fantastic insurance agent. Knowledgeable, prompt, friendly and comparable to other insurance agent prices."